Refund and Cancellation Policy

Effective date

July 28, 2026

1. General policy

Because LocalCue Content LLC provides customized digital services, payments generally become non-refundable once work has started, client materials have been reviewed, strategy has been prepared, or production time has been reserved.

2. Before work begins

A client may request cancellation before work begins. If no work has been performed and no non-refundable third-party costs have been incurred, LocalCue Content LLC may issue a full or partial refund, less unrecoverable fees and expenses.

3. After work begins

Once work begins, refunds are not guaranteed. A partial refund may be based on the portion of work not completed, minus completed work, planning time, administrative time, processing fees, and third-party expenses.

4. Completed work

Payments for completed, approved, published, scheduled, downloaded, or delivered work are non-refundable.

5. Recurring services

Clients may cancel recurring services to prevent future renewals. Cancellation does not automatically refund the current billing period or charges already processed.

6. Requests

Send requests to hello.localcuecontent@gmail.com with the purchaser name, business name, service, transaction information, and reason.